Cookie Policy

1. Purpose

   Salam (“Salam Group” or “Salam Mobile”) hereinafter “we” or “Salam”, are committed to protecting your privacy and ensuring that your online experience is as enjoyable and personalized as possible. This Cookie Policy explains how we use cookies and similar technologies on our websites and mobile applications, and outlines your rights regarding the use of cookies in compliance with the applicable data privacy regulations including the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

   By using our website, you consent to the use of cookies as described in this policy. If you do not agree with this policy, you should adjust your cookie preferences through our cookie banner or refrain from using the site.

2. Policy Statement

   At Salam, we are committed to protecting your privacy and ensuring the security of your personal information. This Cookie Policy explains how we use cookies and similar technologies to recognize and collect information when you visit our websites, use our services, or interact with our content. By using our websites, you consent to the use of cookies in accordance with this policy, unless you disable them. We respect your privacy and are committed to providing transparency on how cookies are used to enhance your browsing experience.

3. Objective

   The objective of this Cookie Policy is to inform users about the types of cookies that may be used on our website, the purposes for which these cookies are placed, and how users can manage or opt-out of cookie usage. This policy aims to ensure compliance with data protection regulations and to empower users to make informed choices regarding their privacy preferences while interacting with our websites.

4. Scope

   This Policy applies to all functions within Salam. All employees, contractors, and vendors, whether permanent or temporary, are required to adhere to process personal data from cookies in accordance with the PDPL.

5. Acronyms and Abbreviations

   Abbreviation	Definition
   Personal Data	Is any element of data, regardless of source or form whatsoever, which independently or when combined with other available information could lead to the identification of a person including but not limited to: First Name and Last Name, Saudi National Identity ID Number, addresses, Phone Number, bank account number, credit card number, health data, images, or videos of the person.
   Sensitive Personal Data	Refers to personal data that includes information revealing an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, or data concerning a person’s sex life or sexual orientation. This data requires a higher level of protection due to its sensitive nature.
   Third Party	Refers to any entity or individual, other than the Data Subject, the Controller, or the Processor, who is authorized to access, process, or control personal data under the direct or indirect authority of the Controller or Processor. This may include service providers, subcontractors, or any other external party involved in processing personal data as per the terms and conditions established by the Controller.
   Regulatory Authority/ NDMO – SDAIA	National Data Management Office – Saudi Authority for Data and Artificial Intelligence.

6. What Are Cookies

   Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store certain information to enhance your browsing experience. Cookies can be classified into two categories:

   • Session Cookies: These are temporary cookies that are deleted from your device once you close your browser.

   • Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them.

     Cookies can also be categorized based on their purpose:

   • First-Party Cookies: Set by the website you are currently visiting.

   • Third-Party Cookies: Set by domains other than the one you are visiting, often for purposes like tracking or advertising.

7. Why Do We Use Cookies

   We use cookies for various purposes, including:

   • Strictly Necessary Cookies: To ensure the website functions properly, such as logging in or accessing secure areas.

   • Performance and Analytics Cookies: To gather information about how you interact with our website, enabling us to improve its performance and content.

   • Functionality Cookies: To remember your preferences (such as language settings) and provide enhanced functionality.

   • Targeting and Advertising Cookies: To track your browsing activity across websites and deliver personalized advertisements that match your interests.

   • Security Cookies: To help secure your session and prevent fraud.

8. Legal Basis for Processing Your Data

   Under the KSA Personal Data Protection Law (PDPL), we are required to inform you about the legal basis on which we process your personal data. When we use cookies that collect personal data, we rely on the following legal bases:

   • Consent: When you first visit our website, you are asked to consent to the use of cookies. You can withdraw this consent at any time.

   • Contractual Necessity: Some cookies are essential for the website to function, and you cannot use the website without these cookies.

   • Legitimate Interests: We may use cookies for our legitimate business interests, such as improving website performance or delivering relevant content and advertisements.

     By continuing to use our website, you provide your consent to the use of cookies, unless you have explicit ly rejected non- essential cookies or adjusted your preferences.

9. Cookie Consent Management

   Upon your first visit to our website, you will be presented with a cookie banner to request your consent for cookies. You may choose to:

   • Accept all cookies: Allow all cookies, including necessary, performance, and advertising cookies.

   • Reject all non-essential cookies: Allow only essential cookies required for the website’s operation.

   • Manage cookie preferences: Customize which types of cookies you accept by selecting your preferences.

     You may change your cookie settings or withdraw your consent at any time by adjusting the cookie settings in your browser or via the cookie banner on our website.

10. Managing and Controlling Cookies

    You can manage your cookie preferences by modifying your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting certain cookies may affect the functionality of our website and prevent certain features from working.

    For detailed instructions on how to manage cookies in different browsers, please visit the following links:

    • Google Chrome

    • Mozilla Firefox

    • Safari

    • Microsoft Edge

11. Third-Party Cookies

    We may allow third-party service providers, such as analytics companies or advertising partners, to place cookies on your device when you use our website. These third parties may collect information about your browsing behavior across different websites and use it for their own purposes, including personalized advertising.

    We do not control these third-party cookies, and their use is subject to their own privacy policies. We encourage you to review these policies to understand how they collect and process your data.

12. Cookie Details

    Below is a list of the cookies used on our website. The table will be updated after we complete a cookie scan to provide detailed information about each cookie, including its purpose, duration, and whether it is set by us or a third-party service provider.

    Strictly Necessary Cookies

    Cookie key	Type	Expiry	Description
    INGRESSCOOKIE	Third-party	Session	Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
    am_tokens	Third-party	14 days	This cookie is used to manage user tokens for authentication purposes, ensuring secure login and user session management across sessions.
    _tt_enable_cookie	First-party	3 months	This cookie is used to remember the user's preferences regarding the use of cookies on the website.
    mv_tokens_eu-v1	Third-party	14 days	This cookie is used to manage user tokens for accessing specific content that requires user authentication and to ensure a secure user experience. It may store tokens or references to user sessions to facilitate secure exchanges between the client and the content server.
    am_tokens_eu-v1	Third-party	14 days	This cookie is used for authentication and to store a user's state across pages to improve their browsing experience.
    li_gc	Third-party	6 months	Used to store guest consent to the use of cookies for non-essential purposes
    receive-cookie- deprecation	Third-party	1 year 1 month	This cookie is used to signal to the website owner about the deprecation of cookies being received by the system, ensuring compliance and adaptability with evolving web standards and privacy legislation.
    X-AB	Third-party	1 day	This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site.
    opt_out	Third-party	1 year	This cookie is used to track the user's decision to opt out of cookies on the website, indicating they have chosen not to have their data used for tracking and personalisation purposes.
    SERVERID	Third-party	10 minutes	Usually used for load balancing. Identifies the server that delivered the last page to the browser. Associated with the HAProxy Load Balancer software.
    cf_bm	Third-party	30 minutes	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
    mv_tokens	Third-party	14 days	This cookie is used for authentication and to facilitate user sessions by storing tokens. It supports secure login and data interactions by maintaining session state across page requests.

    Cookie key	Type	Expiry	Description
    PHPSESSID	First-party	Session	Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.

    Performance Cookies

    Cookie key	Type	Expiry	Description
    _ttp	First-party	3 months	This cookie is used to track user interaction and behavior on the website for site performance and usage analysis. This information is used to improve the user experience and optimize the website's functionality.
    _ga_BSTJGFRC5V	First-party	1 year 1 month	This cookie is used by Google Analytics to persist session state.
    _gid	First-party	1 day	This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.
    _ga	First-party	1 year 1 month	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
    _gat_UA- 161393826-1	First-party	53 seconds	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
    _ga_K659XP47DZ	First-party	1 year 1 month	This cookie is used by Google Analytics to persist session state.
    _ssuma	Third-party	1 month	This cookie is used to track user interaction and detect potential problems. These help improve our services by providing analytical data on how users interact with the site.
    _ttp	Third-party	3 months	This cookie is used to track user interaction and behavior on the website for site performance and usage analysis. This information is used to improve the user experience and optimize the website's functionality.
    VP	Third-party	12 months	This cookie is used to track and report on the actions of users on the website for performance or advertising metrics. It may collect data such as how the user came to the website or how they interact with the site's content.

    Cookie key	Type	Expiry	Description
    C	Third-party	1 month 1 day	This cookie is used to identify the frequency of visits and how the visitor accesses the website. It collects data on the user's visits to the website, such as which pages have been read.

    Targeting Cookies

    Cookie key	Type	Expiry	Description
    _gcl_au	First-party	3 months	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
    demdex	Third-party	6 months	This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
    CMPS	Third-party	3 months	These cookies are linked to advertising and tracking the products users were looking at.
    ad-id	Third-party	8 months 8 days	This cookie is generally provided by amazon-adsystem.com for advertising purposes.
    uid	Third-party	2 months	This cookie provides a uniquely assigned, machine-generated user ID and gathers data about activity on the website. This data may be sent to a 3rd party for analysis and reporting.
    tluidp	Third-party	3 months	This cookie is used to store a unique user ID.
    _scid	First-party	1 year 1 month	Used to help identify a visitor.
    _gat_gtag_UA_161 393826_1	First-party	53 seconds	This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
    TapAd_3WAY_SY NCS	Third-party	2 months	Pending
    muc_ads	Third-party	1 year 1 month	This cookie is used for targeting and advertising purposes. It helps track and personalize advertising content to enhance user experience.
    sc_at	Third-party	1 year	Used to identify a visitor across multiple domains.
    CMID	Third-party	1 year	These cookies are linked to advertising and tracking the products users were looking at.
    CMPRO	Third-party	3 months	These cookies are linked to advertising and tracking the products users were looking at.

    Cookie key	Type	Expiry	Description
    _rxuuid	Third-party	1 year	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
    uuid2	Third-party	3 months	This cookie allows targeted advertising through the AppNexus platform - collects anonymous data on ad views IP adddress, page views, and more.
    UID	Third-party	1 month	This cookie provides a uniquely assigned, machine-generated user ID and gathers data about activity on the website. This data may be sent to a 3rd party for analysis and reporting.
    _rxuuid	Third-party	1 year	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
    ssi	Third-party	1 year	This cookie is typically used for tracking the user's movements across the website to optimize the user experience and serve targeted ads.
    guest_id_ads	Third-party	1 year 1 month	This cookie is associated with Twitter's advertising services. It is used to identify and track the website visitor to display personalized ads based on the user's preferences and interaction with the website.
    XANDR_PANID	Third-party	3 months	This cookie is used to deliver ads more relevant to you and your interests. It is also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
    tluid	Third-party	3 months	This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.
    ljt_reader	Third-party	1 year	Collects data related to reader interests, context, demographics and other information on behalf of the Lijit platform.
    _scid_r	First-party	1 year 1 month	This cookie is used for tracking purposes, helping to identify unique visitors across sessions and track their interactions and engagement on the website.
    u	Third-party	1 year	This cookie is used for targeting and advertising purposes, enabling the website to present personalized advertising to the user based on their browsing behavior and preferences.
    dpm	Third-party	6 months	Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs.
    anj	Third-party	3 months	This cookie contains data denoting whether a cookie ID is synced with an AppNexus partner.
    _ljtrtb_16	Third-party	1 year	This cookie is used to track visitors across websites to display more relevant advertising based on the visitor's preferences.
    bcookie	Third-party	1 year	This is a Microsoft MSN 1st party cookie for sharing the content of the

    Cookie key	Type	Expiry	Description
    			website via social media.
    csync	Third-party	3 months	Optimises the visualisation of ads according to combined user movement and various campaigns
    uids	Third-party	3 months	This cookie is used to identify unique visitors by assigning a randomly generated number as a client identifier, enabling the tracking of user interactions with the website primarily for targeted advertising purposes.
    u	Third-party	1 year	This cookie is used for targeting and advertising purposes, enabling the website to present personalized advertising to the user based on their browsing behavior and preferences.
    guest_id_marketing	Third-party	1 year 1 month	This cookie is used to identify a visitor across visits and devices. It allows the website to present the visitor with relevant advertisement based on the visitor's preferences.
    ad-privacy	Third-party	1 year 1 month	This cookie is generally provided by amazon-adsystem.com for advertising purposes.
    lidc	Third-party	1 day	This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website.
    ab	Third-party	1 year	This cookie is generally provided by agkn.com and is used for advertising purposes.
    TapAd_DID	Third-party	2 months	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
    _fbp	First-party	3 months	Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers
    pb_rtb_ev_part	Third-party	1 year	This cookie is used to support and measure advertising efforts, tracking user interactions with ads and optimizing ad performance.
    personalization_id	Third-party	1 year 1 month	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
    guest_id	Third-party	1 year 1 month	This cookie is set by Twitter to identify and track the website visitor.
    pid	Third-party	3 months	This cookie lets website visitors use Twitter-related features from within the web page they are visiting.
    TestIfCookieP	Third-party	1 year 1 month	This cookie is used to make advertising messages more relevant to website visitor.
    uid-bp-25522	Third-party	2 months	This cookie is used for identifying the unique visitors to the website and tracking their behavior for advertising purposes. It helps in targeting ads to

    Cookie key	Type	Expiry	Description
    			the right audience based on the user's interactions.
    TapAd_TS	Third-party	2 months	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

    Functionality cookies

    Cookie key	Type	Expiry	Description
    anProfile	Third-party	6 months	This cookie is used to store user preferences and personalization settings to enhance the browsing experience by delivering content and features tailored to the user's profile.

    Other Cookies

    Cookie key	Type	Expiry	Description
    _ssc	Third-party	2 days	This cookie is used to track user interaction and detect potential problems. These help us improve our services by providing analytical data on how users use this site.
    TS1502486c027	First-party	Session	XThis cookie is used by web services for session security, particularly for balancing traffic or ensuring the session persists through requests without unauthorized access.
    TS01c2e599	First-party	Session	This cookie is a session identifier used for routing requests and maintaining session integrity. It helps manage traffic and prevent unauthorized access to the system by securely managing user requests.
    _hjSession_34098 03	First-party	30 minutes	This cookie helps to maintain the session information of a user during their visit for performance analysis and UX optimization.
    centro	Third-party	14 days	This cookie is used for tracking user interactions to improve the functionality or personalize the experience of the website.
    _hjSessionUser_ 3409803	First-party	1 year	This cookie is used to store information about the user’s session and help Hotjar identify and associate the session with a specific user.

13. Review and update Notice

    We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and indicate the effective date at the top. Please review this Cookie Policy periodically to stay informed about how we are protecting your information. This version was last updated in January 2025.

14. Contact Us

If you have any questions or concerns regarding our Cookie Policy or how we handle your personal data, please contact:

Data Protection Officer (DPO)

Etihad Salam Telecom Company (Salam)

P.O BOX 8732 Riyadh 11492

Kingdom of Saudi Arabia Tel: +966 11 50 555 55

Fax: +966 11 50 555 11

CR. 1010206051

[DPO@salam.sa]